Terms & Conditions Further Information on:-
- Delivery Information
- Delivery Prices
- VAT & Customs Duties
- Customer Information For Overseas Orders
- Returns Policy
- Sales Information
Delivery Information As each suit is specific to you as an athlete and a fund raiser, we normally expect to manufacture your Sportswear in 2 weeks, however in High demand periods this may take up to 3 or 4 weeks, so please order in plenty of time for you event. Or feel free to contact us via email Sales@brandswimbikerun.com.
Delivery Prices We aim to deliver your goods to anywhere in the UK within 3 normal working days of completing the manufacture of your order 95% are dispatched within 24 hours The goods are sent by our contracted carrier within the UK, for a standard charge of £2.60 per order. If you wish to receive your goods by next day delivery on the UK mainland, we do offer “Special Delivery” service for a charge of £7.35, as long as we receive your order by noon (12.00pm.) If you require next day delivery please select the appropriate delivery charge. This service is only available on weekdays. Delivery times for overseas orders will take longer than UK mainland deliveries, due to the distance involved. Should we be unable to ship your order within this time frame for any reason, we will contact you to discuss the matter. We reserve the right not to accept your order at our own discretion. We reserve the right to modify delivery charges as circumstances dictate.
Payment We will accept cheques and Bank transfers and the site will soon be able to accept secure payment by credit card on this site. Cards accepted are Mastercard, Visa. New legislation is coming in to move payments to a more secure Banking transfer system you will be redirected to our bank for even stronger security “We do not store credit card details nor do we share customer details with any 3rd parties”. Be assured this measure is bought about by the credit card industry. To prevent your card details falling into the wrong hands. If you do not wish to send your details over the web for any reason, you can email us at Sales@brandswimbikerun.com with your phone number and we will ring you. Please note that we do not process payment for orders until we have the stock and the order is released for our stores to manufacture. Until this point you may cancel.
VAT & Customs Duties Value Added Tax is charged on most goods and services within the European Union. UK VAT at the time ruling is included in all product prices displayed on the website. we show you this as a separate entry on the invoice. We are required by law to collect VAT on orders dispatched to addresses within the European Union.
Customer Information for Overseas Orders For overseas orders and delivery please send us your requirements by email, ideally with a contact telephone number and we will be in touch to confirm details. Orders dispatched outside the European Union may be subject to local taxes and customs charges. Any customs or import duties levied once the package reaches your country must be borne by you. Your local customs office will be able to provide further information.
Returns Policy If, for any reason, you are not completely satisfied with your purchase, you can Contact us within 7 working days, after you receive the goods. To arrange the return and / or exchange or receive a full refund of the purchase price. Returned items can be subject to a re-stocking fee of £1.00 plus £0.50 for each additional item. the return must be complete with its labels, swing tags undamaged and fit for resale. If the return is due to an error on our part or the goods were faulty, we will of course reimburse you for the return postage and refund the original delivery charges as well as the purchase price of the goods. However if you are returning the goods for any other reason. You will have to pay for the return delivery, We will only refund the original payment for the goods. Please note that if the goods were delivered to you by next day delivery your refund will also be exclusive of the original delivery charges. If you decide to cancel your order, you will need to return the goods, you must do so in a secure manner and obtain a postal receipt. but before doing so, please Sales us. We will advise you on how to return the goods, so that they reach us speedily and safely. If you do cancel your order but do not return the goods, we may arrange to collect them from you at your cost. These conditions do not affect your statutory rights as a UK consumer.
Complaints If you have a complaint, please contact us at Admin@brandswimbikerun.com Alternatively you can ring us or write to us using the details at the bottom of the page. We will do our best to resolve your query as speedily as possible, and will in any event Contact you to acknowledge it within 7 working days. We monitor our complaints procedures to ensure that they are fair and effective. But please let us know if you are not happy with the results.
Sales Information If you wish to contact us for any reason, please us at Sales@brandswimbikerun.com Our address is: Belvedere Tower Lodge, Runshaw Hall, Runshaw Hall Lane, Euxton, Lancs PR7 6HQ E-mail: Sales@brandswimbikerun.com
Privacy and Security Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes; your name, address, phone number, email address, We DO NOT collect or save any credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use a ‘cookie’ stored in your browser so that our website can remember which products you added to your basket on previous visits. The information collected in this way can be used to identify you. You can usually modify your browser to prevent this happening, but then you will not be able to use our online store. We may use technology to track the patterns of behaviour of visitors to our site. This also can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, use our contact details on this site.